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Stephanie Holt

Shipping & Returns

SHIPPING TIMES

As each piece from Stephanie Holt is especially made for you upon order, I ask that you please be aware of the shipping times.

Once your order is received (or the design is finalised if you are ordering a bespoke piece) , I will aim to get it made and sent out to you as soon as possible but please note that this could take 4 – 6 weeks.

If you are buying jewellery or silverware for a special event and need it by a certain date, please let me know when you place an order and I will do my best to accommodate a speedy dispatch.

If I envisage that your order will take longer than 6 weeks to dispatch or I can't meet a deadline you have specified, I will notify you and give you the option to amend or cancel your order.

I cannot be held responsible for any delivery delays once an order has been dispatched and is in possession of the postal service.

UK SHIPPING

Delivery costs £7.00 per order for jewellery items, more for large pieces. I use Royal Mail Special Delivery which is a trackable delivery service that requires a signature upon receipt.

Please note that it can take up to 6 weeks from the date you place your order until it is ready to be dispatched (remember I will need to make your item first! – please see the Shipping Times above).

INTERNATIONAL SHIPPING

Delivery costs £10.00 per order for jewellery items, more for large pieces. I use Royal Mail International Tracked & Signed which is a trackable delivery service that requires a signature upon receipt and aims to deliver within 3-7 days.

Please note that the delivery time is from the date of dispatch, not the date the order is placed (Remember I will need to make your item first! – please see Shipping Times above).

Please be aware that the customer is responsible for paying any duty or taxes incurred in the country of destination. Please contact your local tax office with any queries.

PACKAGING

Jewellery comes in a Stephanie Holt jewellery box. All orders are shipped in unbranded, protective packaging.

RETURNS POLICY

If there is a problem with your order upon delivery, please contact me as soon as possible and I will do my best to help rectify the situation.

You can read about how to return an item for an exchange or refund below.

Please note that returns received outside of the stated timelines are accepted at our discretion.

For reasons of hygiene, earrings are excluded from our returns policy and cannot be refunded or exchanged unless faulty. Bespoke pieces, rings, jewellery altered as per a customer request are also exempt from any refund or exchange.

EXCHANGES

As all our jewellery is handmade to order, I do not offer refunds unless the item is faulty. However, if you are not happy with your purchase upon delivery, we can discuss arranging an exchange for you. You must contact me via email within 7 days of the delivery date to arrange returning your item(s) for exchange. Items for exchange must be returned unworn and in their original packaging within 14 days of the delivery date. If these conditions are not met the item(s) will be returned to you and you will not receive a replacement. You are responsible for return postage costs and we will not refund any postage and packing costs incurred. You are responsible for items lost, stolen or damaged in transit. I strongly recommend that you securely package your item(s) and use a secure, trackable postal service. If you are in the UK, I recommend using Royal Mail Special Delivery.

REFUNDS

All pieces of jewellery are lovingly handmade to order and are thoroughly inspected for faults before dispatch. In the unlikely event that an item is found to be faulty upon delivery, you may arrange to return it for a replacement or claim a full refund. You must contact me via email within 7 days of the delivery date to arrange returning your item(s) for a replacement / refund. Items to be replaced / refunded must be returned unworn and in their original packaging within 14 days of the delivery date. If these conditions are not met the item(s) will be returned to you and you will not receive a replacement / refund. You are responsible for return postage costs and we will not refund any postage and packing costs incurred. You are responsible for items lost, stolen or damaged in transit. I strongly recommend that you securely package your item(s) and use a secure, trackable postal service. If you are in the UK, I recommend using Royal Mail Special Delivery. Refunds will be issued via the original method of purchase within 14 days of the delivery date of your return.